When your patient lodges a complaint – what do you do?
– How do you respond to a complainant?
– Can you make the complaint “go away”?
– Who can you turn to for help?
To help answer these questions, the Ethics & Practice Management Committee has arranged an evening with
– Dr Stephen Henderson, Senior Legal Advisor of Dental Protection Ltd (DPL)
– Dr Asha Karunakaran, Chair of SDA’s Ethics and Practice Management Committee
Tuesday, 1st August 2017
6.30pm – 7.00pm Registration & Buffet Dinner
7.00pm – 9.30pm Talks followed by Q&A
Auditorium @ The Academia
(Building beside Alumni Association)
3 CPE Points